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An Action Research Project |
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“Some clients have refused to fill it out… “ |
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Why Not the TOP? |
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On May 1, 2007, Blue Cross Blue Shield of Massachusetts (BCBSMA) sent a letter to therapists saying, “Addressing … gaps (in the quality of (mental health) care) requires the ability to measure the quality of care.” They are imposing on clients and therapists a measurement system called the Treatment Outcomes Package (TOP).
For many therapists and their clients, TOP violates client privacy and invades the client—therapist relationship. Some clients have refused to fill it out. Some therapists have taken action to question the TOP but so far, BCBSMA has ignored expressed concerns. Clients and therapists will need to get involved to protect privacy, control over therapy, the therapy relationship, and the confidentiality of client data (see questions).
Read detailed information about the TOP extracted from what has been written by BCBSMA and the people who manage the TOP, Behavioral Health Laboratories (BHL)
Read detailed questions about the TOP which we would like answered.
Read what people have already said to BCBSMA and their response.
Read letters that people have written expressing their sentiments.
Follow links to the BCBSMA and BHL web sites.
Read about how to contact and help us.
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